What Our Customers Are Saying
About Bernhard's...

“I wanted to thank the Service Department. I’ve owned many cars over the years and I can’t tell you how much I truly appreciate the OUTSTANDING service I receive when I bring my ’99 Audi in. You not only treat we with great respect, you take the time to discuss troubleshooting over the phone. That is phenomenal… that just doesn’t happen anywhere else. Very patient, you know “exactly” what the problem is, and you take the time to explain how things work. A special thank you to Robin in the service department for always being so polite, patient, and courteous (even when a woman calls every time a light goes on in the dash J) and puts my mind at ease – every time. THANK YOU ROBIN !!!!!!"

"Good Afternoon!

I just wanted to drop a line to let you know how completely impressed I am with your Service Staff.  I recently brought in my ’99 Passat with 197,000 miles for a complete check.  After not having it serviced at a VW dealer since 100K miles, I thought it best to have professionals who know these cars take a look.  I was impressed about a year ago with the cleanliness of your service department and decided that I would give your team a try for my rather lengthy service.  Bob was great!  Keeping me informed as each issue with my vehicle needed to be addressed, a solution and an estimated cost.

Being in the customer service business myself, I know how important it is to keep customers informed and up to date on their needs.  Your service department did just that and I appreciate their communication and honesty.

I wanted to Thank the team for all of their efforts.  My vehicle has not run this great in years!  Thanks again to Bob and the entire service team at Bernhard’s for the outstanding service!!  You have a customer for life with me."

“I just saw your TV commercial for the first time. It was so nice to see an auto ad that did not scream at me the whole time. Your website and testimonials really portray your business as one that I would choose to deal with. Nicely done."

“Thank you for your phone message today confirming that the Black SLK was indeed picked up (sold).

I did want to tell you that I was very impressed with your operation both in the physical plant and the obvious pride that you all take in the business.  I believe that where you buy is as important as what you buy and I would be happy to be a customer of yours at some time in the future. 

Let me know if you come across any other SLKs in the ’99-’01 range.  While we liked the silver one, we didn’t have any idea how to operate let alone maintain the vehicle.

Thanks again for your time."

“Please feel free to share this note with anyone.

I found the car on AutoTrader.com along with several others that fit my search criteria.  You were the first to respond to my questions.  Despite being on the other side of the country, I immediately felt comfortable dealing with you and decided to buy the car sight-unseen. 

I want to thank you for your low-key approach, your assistance is arranging shipping and your availability… as I forgot about the time-zone difference and interrupted you dinner with some insane question. 

Most of all thanks for getting us the care we wanted at a great price.  The car is gorgeous and even better than your description.  If you need a reference, please do not hesitate to involve me."

DM
Carson City, Nevada

"I would like to thank you, Bob & Lisa, for the service provided on my 1998 A6.

 As you know, I was on vacation when the problem surfaced.  Based on our conversation, you advised that the issue did not need immediate attention.  Service could wait until I returned home.  We scheduled an appointment for the following Tuesday.

 From that point, Lisa & Bob coordinated a rental car, service work, and warranty approval and the other paperwork.  They did a great job! 
I appreciate the quality and timeliness of the work and high level of customer service provided.

The car is handling better than ever."

Sincerely,
I

"My first 29 years with Bernhard’s including our rainy day escapade Monday with my ’92 Passat was total thoughtfulness. 

 Hoping the next 29 years we can enjoy more of the great service and attitudes you all have.

Also Regards From,

 ’94 Golf
’92 Passat
‘85 Jetta (retired)
’85 Scirocco (retired)
’79 Scirocco (retired)
’71 VW Bug (retired)”

Regards,
JA

“Thank you both for the fantastic service you gave us while we were buying our Eurovan.  I feel that you went beyond what I would expect as good service from other companies (not just car dealerships).  I was also very surprised to see that my older Passat was washed while I for service.  It is great to work with people that treat customers like family!  (And I mean family that gets invited to picnics, not just to weddings and graduation parties in hopes of a good present.) 

 We’ve dealt with other car dealers that treated us great until the sale was finished, then to the service department we were just another account.  We haven’t dealt with those dealers since.  On the other hand we have never hesitated recommending your dealership to friends. 

 Thank you again for a great buying experience.”

Sincerely,
JS

“Your attention to detail and customer service is greatly appreciated. 

Thanks for making my Bernhard’s purchase and ownership experience an excellent one."

“Thank you for the prompt and friendly service on my 2000 Eurovan.  Everything runs well!

Also, thanks for filling out the warranty paperwork on that.

“Though we have purchased many, many new and pre-owned automobiles over the past 42 years of our marriage, we have never dealt with a salesman as courteous, considerate and accommodating as you.  You are a true asset to Bernhard’s Sales and Service.   

 We feel extremely comfortable with our recent transaction and will recommend Bernhard’s to our acquaintances and friends and, in particular, we will direct them to you. 

Again, a million thanks for all you’ve done for us." 

“I just wanted to thank you for outstanding service!!!  I don’t recall ever being so pleased with service as I have been with Bernhard’s. 

 I picked up my Audi yesterday (seals and bearings replaced) and I was so happy with it, it felt like a new car!  You all have been extremely helpful with my many questions and have made it a comfortable experience. 

I will certainly be telling everyone I know what a great place Bernhard’s is and that I highly recommend you.

Thank you so much!